Our accessible seating areas offer excellent stage views and are designed for wheelchair users, companions and customers with with limited mobility.

These seats are conveniently located on the same level as the concourse, eliminating the need to use steps.

Accessible seating is positioned near exits and toilet facilities for added convenience.

For accessible guests who do not require a wheelchair space and are comfortable using steps, seating is also available in other areas of the venue.

Please call our dedicated Accessible booking line on 01142 56 55 93, phones lines are open Monday to Friday 10am to 4pm.

Accessible car parking facilities are available at the Arena. With reserved larger parking spaces adjacent to the venue outside the venues Red and Blue concourse - for ice hockey fixtures only there is also additional parking adjacent to the venue on the Green concourse.

Advanced purchased car park tickets are the only way to guarantee your parking space and these must be purchased online at the time you purchase your event tickets.

Customers with access issues can be dropped off at the venue - please follow the direction of the car park staff who will need to decide where the best location for this will be given both your seating location and the volume of traffic at the time your arrival at the venue.

Concourse can by accessed via lifts located on the ground floor Entries B & C or via an external ramp located Blue side of the building close to Entry C.

We have three sets of accessible toilets on the ground level accessible to public (Entry B, C and D) plus 4 purpose built unisex facilities on concourse level - these are signed and directly accessed from concourse and are located 2 on Red concourse and 2 on Blue concourse.

RADAR locks are used and keys can be obtained from various locations/staff around the venue including:- Information Kiosk on Green Concourse, Arena Club, Utilita Lounge & Entry B Reception. You can also ask any steward or cleaning staff who will be able to assist and direct you to the closest suitable toilet - keys are universal so if you have your own feel free to bring them with you.

We offer hearing assistance to our customers with the Sennheiser Tourguide 2020-D system. This transmits an audio feed of the event using FM radio frequencies. Due to the limited number of devices we strongly recommend you book in advance. If you require a headset please make this known at the time of booking your event ticket.

You can book via our dedicated access via email below. If you are already here at an event please ask a steward to direct you to Information on Green Concourse and if we have any devices available we will be happy to loan these to you.