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Ticket information
For all things ticket related read on....
All bookings for the venue are handled online by our ticketing provider Ticketmaster, with in person Box Office facility at the venue only available approx. 2 hours before doors on the day of an event. For more information, please check the event page on our website.
Please be aware that the Arena no longer has a telephone booking line - should you require assistance please complete the Box Office enquiry form below.
Accessible ticket bookings can be made through our Accessible booking line on 0114 256 5593, lines open Mon - Fri 10-4pm. Further information on how to book tickets that meet your access needs can be found here.
The Arena Box Office does not open for on sales, only opening to personal callers when we have an event taking place at the Arena a minimum of 1 hour prior to the event doors open time and stay open until the main act is on stage, this will vary depending on the event so please check the specific show page for running order details.
Tickets for either The Arena or Sheffield City Hall can be purchased from the City Hall Box Office in person Mon-Fri between 10am-4pm.
When coming to the box office on an event day please be aware that the security procedures in place at this show may restrict access to the venue and car parks. As access to the box office is through our car parks you may be asked to park off-site and walk to the box office to maintain the integrity of the safety checks already carried out on site.
Mobile tickets - this is a free option with no cost attached, tickets can be found on your Ticketmaster app and shown on your device at the door. This is now Ticketmaster's only option when purchasing tickets online. However, if you need to buy tickets as a gift for someone with no access to a smartphone, please contact Ticketmaster through your online account once you have purchased tickets; they may allow you to change your ticket type to print-at-home.
Information on Safetix can be found here
The Box Office is located at Entrance C on the ground floor and has a purpose built low level counter installed.
There is ample parking outside the entrance, including disabled parking spaces. On non-event days please ensure that you obtain a ticket from the pay & display ticket machine and clearly display the ticket in your car - parking is free for the first hour you just need to obtain & display the ticket.
Please read the venue's security procedures that restricts the access to the venue, car parks & box office on event days.
Spot the signs of ticket fraud and protect yourself:
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Only buy tickets from the venue’s box office, official promoter or agent, or a well-known and reputable ticket site.
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Avoid paying for tickets by bank transfer, especially if buying from someone unknown. Credit card or payment services such as PayPal give you a better chance of recovering your money if you become a victim of fraud.
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Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets. If it sounds too good to be true, it probably is.
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Is the vendor a member of STAR? If they are, the company has signed up to their strict governing standards. STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information: star.org.uk/buy_safe
Action Fraud also advises that the public follow the advice of the Take Five to Stop Fraud campaign to keep themselves safe from fraud.
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Stop: taking a moment to stop and think before parting with your money or information could keep you safe.
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Challenge: could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
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Protect: if you think you’ve been a victim of fraud, contact your bank immediately and report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.
Ticket enquiries
Our ticketing provider, Ticketmaster, have provided a comprehensive help on all ticket related issues - from fan to fan ticketing, delivery details, to how to place an order & make a booking. Just click on the button below for answers to all ticketing questions.
