All You Need to Know: Disney on Ice
18 - 22 December 2024
We can't wait for you to enjoy another Disney On Ice the show here at the Arena! Take a look at the below guide for at all the latest info about the show here in Sheffield this Christmas.
Whether this is your first visit to the venue or you are regular please ensure you read all the show information & guidelines as these differ on every show & can even be updated on the day of the event. So always check before you travel and follow our socials during show day for all the latest up to date information.
Got a Disney on Ice question about coming to the show in a costume, taking photos, birthday announcements, comments about show merchandise?
DOORS TO THE SHOW OPEN 1 HOUR BEFORE THE SHOW TIME WE RECOMMEND CUSTOMERS ARRIVE AS CLOSE TO DOORS OPEN TIME AS POSSIBLE
Show Running Times
Act 1 57 minutes includes scenes from Mary Poppins, Incredibles 2, Moana, Frozen & Lion King
Interval 15 minutes
Act 2 32 minutes includes scenes from Toy Story, Aladdin & Princesses
Wednesday, 18 December 2024 - 6:30pm
Thursday, 19 December 2024 - 6:30pm
Friday, 20 December 2024 - 4pm & 8pm
Saturday, 21 December 2024 - 10:30am, 2:30pm & 6.30pm
Sunday, 22 December 2024 - 10:30am & 2:30pm
These times are approximate/subject to change
THERE IS NO CAR PARK ACCESS OR QUEUEING UNTIL CAR PARK & BOX OFFICE OPEN
Car Parking
We strongly recommend you pre-book your parking space
10.30am shows - access between 9am-1pm
2.30pm shows – access between 1pm-5pm
4pm shows - access between 2pm-6pm
6.30pm shows - access between 4pm-9pm
8pm shows – access between 6.30pm-10pm
Please be aware that the car park will sell-out on each performance and you can only park in between the times stated to allow customers from the following performance to access their parking space.
Once the on site car park is sold out we have arranged free off-site parking at Meadowhall further information on where you must park and the tram journey to the Arena tram stop on the link below.
NO RUCKSACKS OR BAGS LARGER THAN A3 & THERE IS NO STORAGE OR CLOAKROOM FACILITY AT THE VENUE
Security
We recommend that you arrive as close to the doors open time as you can and keep the items that you bring with you to a minimum as this will delay your entry. Large bags, food & drink are not permitted into the venue - a full list of prohibited items can be found on the link below...
Accessibility
We have the following facilities available to assist those with accessiblity needs:
BSL Interpreted Performance - Saturday 21 December 2024, 2:30pm show
Lifts available Entry B & C
Ramp Blue concourse
Assistive Listening Devices
Changing Facilities
Accessible Toilets
Private Care Room
Contact Access Team on 0114 256 5593 or via email accessteam@utilitaarenasheffield.co.uk
Merchandise
You can only purchase your exclusive official Disney tour merchandise inside the venue from stands located on each concourse once the venue opens and by CARD ONLY. Any merchandise sold outside the venue is not official, quality assured or guaranteed and in some instances may not be allowed into the venue.
Issue with any Disney On Ice merchandise you have purchased at the Arena? - Simply email your contact details, show, venue and performance time, along with a full description/image of your item to the Disney Quality Assurance team on QA@feldinc.com
Booked Arena Hospitality?
We offer a range of Hospitality Packages. Just click here to take a look to see what they include for Disney On Ice!
If you have booked one of our Superstar Hospitality Experiences please ensure you read all of the information sent to your email address from our Premium Team, any questions please email hospitality@utilitaarenasheffield.co.uk ahead of the show day.
Utilita VIP Lounge Premium Upgrade is accesed through the dedicated external VIP entrance at the end of the Blue Concourse next to the Supertram entrance.
Superstar Suites 304 - 316 are accessed through Entrance B and Superstar Suites 317 - 330 through Entrance C.
IF YOU HAVE PURCHASED YOUR TICKETS ONLINE THROUGH THE ARENA OR TICKETMASTER THEN...
Download your tickets to the Ticketmaster App
Do this before setting off to the event
Either add to your Phone Wallet or download & secure in the Ticketmaster App
SCREENSHOTS WILL NOT WORK
Discounted Family tickets are available on 1st and 2nd price tickets only to groups of 4 or 8, subject to availability on the Wednesday 6.30pm & Friday 8pm priced £84 & £109 & Saturday 6.30pm priced £109 & £131 for a discounted family of four tickets.
Children under 2 go free if they sit on a paying adults knee - all children over 2 must purchase a ticket. There is no child discounted tickets on this show all adults & children pay the same price.
PRIORITY PRE-SALE & TICKET OFFER NOW CLOSED - DETAILS BELOW
FELD priority tickets including £3 discount* go on sale Friday 17th May 2024 9am - click here to join the promoter mailing list where you can access all the info on how to join and receive priority booking from the promoters of Disney On Ice www.prioritycustomer.co.uk.
Venue priority tickets including £3 discount* went on sale Monday 20th May 2024 9am.
*Save £3 offer valid until 7:59am on Friday 24th May 2024 for 1st, 2nd and 3rd price tickets only. Excludes Front Row and Rink-Side seats - all tickets subject to availability & booking fees. Maximum of 10 tickets per order. Cannot be used in conjunction with any other offer. Does not apply to tickets already booked.
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